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Plain Language Writing Act of 2010

Clarity in communication to the general public On October 13, 2010, President Obama signed the Plain Writing Act of 2010, a law that requires US federal agencies to use “clear Government communication the public can understand and use.” This was followed up by a new Execu...
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Offshore and (Clean) Energy and Processing Industries

Operation Excellence and Cost Savings through Documentation Whether your market is challenging or booming, it is always crucial to look for ways to save money without undermining efforts to become a leaner organization. At the same time, the service (aftermarket) business...
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Achieve Great Customer Experience

Great Technical Documentation Leads to Great Customer Experience What kind of customer experience (CX) are you providing your customers? And how do you know, have you asked them? The technical documentation and support you provide customers after the sale and installation...
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STE for Field Service

Why is Technical Documentation Critical for Field Service? Here is evidence from The Aberdeen Group that the shift to field service and documentation is happening. Revenue growth is focused on improved service delivery with the top goals for “best in class” companies: ​Im...
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What’s Your Quality Score?

What’s The Quality Score of Your Technical Documentation? If you care about the financial health of your company, why do you also need to care about the quality score of your company’s technical documentation? You have quality initiatives in every area of your business, b...
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