Plain Language Writing Act of 2010
Clarity in communication to the general public On October 13, 2010, President Obama signed the Plain Writing Act of 2010, a law that requires US federal agencies to use “clear Government communication the public can understand and use.” This was followed up by a new Executive Order on January 18, 2011: “E.O. 13563 – Improving […]
Offshore and (Clean) Energy and Processing Industries
Operation Excellence and Cost Savings through Documentation Whether your market is challenging or booming, it is always crucial to look for ways to save money without undermining efforts to become a leaner organization. At the same time, the service (aftermarket) business is currently one of the fastest growing business areas for manufacturers and service providers. […]
Achieve Great Customer Experience
Great Technical Documentation Leads to Great Customer Experience What kind of customer experience (CX) are you providing your customers? And how do you know, have you asked them? The technical documentation and support you provide customers after the sale and installation of your product is critical to CX and your customer’s perception of your professionalism and competence. […]
STE for Field Service
Why is Technical Documentation Critical for Field Service? Here is evidence from The Aberdeen Group that the shift to field service and documentation is happening. Revenue growth is focused on improved service delivery with the top goals for “best in class” companies: Improve customer retention/loyalty/satisfaction = 58% Improve service-related profitability = 54% Improve quality/relevance of […]
What’s Your Quality Score?
What’s The Quality Score of Your Technical Documentation? If you care about the financial health of your company, why do you also need to care about the quality score of your company’s technical documentation? You have quality initiatives in every area of your business, but do you have a quality initiative for your technical documentation? […]
Exceed Your Business Goals
How to Improve Technical Documentation to Exceed Your Business Goals Creating technical documentation that is clear, concise, and consistent will ensure safe and easy installation, use, and maintenance of your products by your clients or your service technicians. This results in greater cost efficiency and operational flexibility. Safety and regulatory – ensure compliance with the highest […]