CIDM and Etteplan invite you to be a part of innovating the future as we announce ConVEx – a virtual experience for content developers: September 21-23, 2020. ConVEx will air live across global time zones to give everyone, regardless of location, an opportunity to participate in this new learning experience. ConVEx is not an online simulation of an in-person conference, but an immersive experience designed from the ground up.
ConVEx has something for everyone, including sessions on:
- Content Strategy
- Management & Metrics
- Use Cases
- User Focus Strategy
Find more information and register online at https://convex.infomanagementcenter.com/.
Berry Braster, Technology Director at Etteplan, will talk about the role of content quality as part of an organization’s content strategy, and show you what steps need to be in place to make the journey from identifying the need to having it successfully in place as smooth as possible.
Content quality plays an important role in your customer’s information needs, as it positively affects how you give information on installation, training, use, support and troubleshooting: in a clear and understandable way, which also saves costs in the meantime. However, simply using a standardized terminology list or having a style guide in place is only part of the solution. Managing and enforcing on terminology and writing rules across the board, getting people trained, breaking down silos and putting processes and tools in place is what ultimately will help you get there.
For more information about content strategies, Simplified Technical English and Etteplan’s content governance tool HyperSTE, please contact us.