What kind of customer experience (CX) are you providing your customers? And how do you know, have you asked them? The technical documentation and support you provide customers after the sale and installation of your product is critical to CX and your customer’s perception of your professionalism and competence. Customers want to be able to
Thursday, March 8, 2018 4:00 PM – 4:30 PM EST
April 23-25, 2018, Denver, Colorado Etteplan exhibits and speaks about STE, IoT and Technical Documentation.
Here is evidence from The Aberdeen Group that the shift to field service and documentation is happening. Revenue growth is focused on improved service delivery with the top goals for “best in class” companies: Improve customer retention/loyalty/satisfaction = 58% Improve service-related profitability = 54% Improve quality/relevance of service data = 53% Improve service information capabilities
If you care about the financial health of your company, why do you also need to care about the quality score of your company’s technical documentation? You have quality initiatives in every area of your business, but do you have a quality initiative for your technical documentation? Low quality technical documentation is very expensive. The
Creating technical documentation that is clear, concise, and consistent will ensure safe and easy installation, use, and maintenance of your products by your clients or your service technicians. This results in greater cost efficiency and operational flexibility. Safety and regulatory – ensure compliance with the highest safety and regulatory requirements including: ASD-STE 100, DITA, Plain
November 14-16, 2017, Congresbury, Bristol, United Kingdom Etteplan speaks about Simplified Instructions in AR.
October 30-31, 2017, Berlin, Germany Etteplan speaks about implementing DITA in manufacturing.
Oktober 24 – 26, 2017, Messe, Stuttgart, Germany Etteplan speaks about improving your business by Connecting Industry 4.0 (IoT) to technical documentation.
HyperSTE 7.5 delivers support for new authoring applications, terminology management and Multiterm workflow.