What kind of customer experience (CX) are you providing your customers? And how do you know, have you asked them? The technical documentation and support you provide customers after the sale and installation of your product is critical to CX and your customer’s perception of your professionalism and competence. Customers want to be able to
Thursday, March 8, 2018 4:00 PM – 4:30 PM EST
Here is evidence from The Aberdeen Group that the shift to field service and documentation is happening. Revenue growth is focused on improved service delivery with the top goals for “best in class” companies: Improve customer retention/loyalty/satisfaction = 58% Improve service-related profitability = 54% Improve quality/relevance of service data = 53% Improve service information capabilities
If you care about the financial health of your company, why do you also need to care about the quality score of your company’s technical documentation? You have quality initiatives in every area of your business, but do you have a quality initiative for your technical documentation? Low quality technical documentation is very expensive. The
Creating technical documentation that is clear, concise, and consistent will ensure safe and easy installation, use, and maintenance of your products by your clients or your service technicians. This results in greater cost efficiency and operational flexibility. Safety and regulatory – ensure compliance with the highest safety and regulatory requirements including: ASD-STE 100, DITA, Plain
Etteplan delivers Upgrade-Packages for CBRN-exploration vehicles to Federal Office of Civil Protection and Disaster Assistance in Germany
The Upgrade-Packages will be installed in 300 CBRN-exploration vehicles in Germany to detect e.g. radioactivity and chemical pollutants in the air.
August 25, 2016 To view a recording of this webinar, please contact us.
August 2, 2016 To view a recording of this webinar, please contact us.
At the S1000D User Forum & S-Series Specification Day 2016, taking place from September 26-29 in Seville, Spain, Etteplan will speak about the use of standards for technical publications in the aerospace and defense industries as this year’s theme is ‘affordable product support using common standards: experiences and expectations’.
Join us for a webinar on Aug 02, 2016 at 4:00 PM CEST | 10:00 AM EST | 9:00 AM CST. At Etteplan, we have a very clear vision on what content quality is and what benefits it brings to technical documentation and your product lifecycle. HyperSTE has been succesfully used by technical writers around